Legal

Privacy Policy

Last Updated: October 30, 2026

1. Introduction

At Fire Power Cloud LTD, accessible from https://firepower.cloud, protecting your privacy is one of our top priorities. This Privacy Policy document contains information about the types of information we collect and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at privacy@firepower.cloud.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected through Fire Power Cloud. This policy is not applicable to any information collected offline or via channels other than this website.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

2.1 Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

  • Account Information: Name, email address, username, password
  • Contact Information: Email address, telephone number, postal address
  • Payment Information: Billing address, payment method details (processed securely through Stripe)
  • Identity Verification: Government-issued ID, proof of address (when required)
  • Support Communications: Messages, tickets, and correspondence with our support team

2.2 Usage Data

We automatically collect certain information when you visit our website or use our services:

  • Technical Data: IP address, browser type, operating system, device information
  • Website Analytics: Pages visited, time spent on pages, click-through rates
  • Service Usage: Resource consumption, bandwidth usage, service uptime
  • Log Files: Server logs containing access times, error messages, and system events

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

Fire Power Cloud LTD uses the collected data for various purposes:

3.1 Service Provision

  • To provide and maintain our cloud computing services
  • To process payments and manage billing
  • To authenticate users and prevent unauthorized access
  • To monitor service performance and uptime
  • To provide customer support and respond to inquiries

3.2 Communications

  • To send service-related notifications and updates
  • To inform you about security issues or maintenance
  • To send marketing communications (with your consent)
  • To respond to your comments, questions, and support requests

3.3 Legal and Security

  • To comply with legal obligations and regulatory requirements
  • To detect, prevent, and address fraud and security issues
  • To protect our rights, property, and safety
  • To cooperate with law enforcement when required

4. Legal Basis for Processing (GDPR)

Fire Power Cloud LTD's legal basis for collecting and using personal information depends on the specific context:

4.1 Contract Performance

We process personal data to perform our contract with you, including providing cloud services and customer support.

4.2 Legitimate Interests

We may process data where it is in our legitimate interests to do so, such as improving our services, preventing fraud, and ensuring network security.

4.3 Legal Compliance

We process data to comply with legal obligations, including tax requirements, regulatory compliance, and law enforcement requests.

4.4 Consent

For marketing communications and non-essential cookies, we rely on your explicit consent.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected:

5.1 Active Accounts

Account records are retained while your account remains active and for 90 days after account closure. The contents of your cloud PC (your box, files and backups) are deleted on the schedule set out in our Terms of Service when your service ends.

5.2 Financial Records

Payment and billing information is retained for 7 years to comply with accounting and tax requirements.

5.3 Support Records

Customer support communications are retained for 3 years to improve service quality and resolve disputes.

5.4 System Logs

Technical logs and usage data are retained for 12 months for security and operational purposes.

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA) or United Kingdom, you have certain data protection rights:

6.1 Right of Access

You have the right to request copies of your personal data, free of charge. We may charge a reasonable fee only for repeat requests or requests that are manifestly unfounded or excessive.

6.2 Right of Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

6.3 Right of Erasure

You have the right to request that we erase your personal data, under certain conditions.

6.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

6.5 Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

6.6 Right to Object

You have the right to object to our processing of your personal data, under certain conditions.

6.7 Right to Withdraw Consent

Where we rely on consent, you have the right to withdraw that consent at any time.

7. Data Sharing and Transfers

7.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

  • Payment Processing: Stripe (for secure payment processing)
  • Infrastructure Partners: Cloud hosting and content delivery network providers
  • Analytics: Website analytics services to improve our website
  • Support Tools: Customer support and ticketing systems

7.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, and safety.

7.3 International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

8. Cookies and Web Beacons

Like many websites, Fire Power Cloud uses cookies to enhance your browsing experience.

8.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality and security
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Enable enhanced functionality and personalization
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

8.2 Managing Cookies

You can change your cookie choice at any time using the "Cookies" link in the website footer. You can also control cookies through your browser settings. Please note that disabling cookies may limit website functionality. For more information about cookies, visit www.allaboutcookies.org.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

9.1 Technical Safeguards

  • SSL/TLS encryption for data transmission
  • Encrypted storage of sensitive data
  • Regular security updates and patches
  • Access controls and authentication systems
  • Regular security audits and monitoring

9.2 Organizational Safeguards

  • Staff training on data protection and privacy
  • Limited access to personal data on a need-to-know basis
  • Incident response procedures
  • Regular review of data protection practices

10. Children's Privacy

Our services are for adults aged 18 and over, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us immediately and we will promptly remove it from our records.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date at the top of this policy
  • Sending you an email notification for material changes
  • Displaying a prominent notice on our website

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Privacy Contact: privacy@firepower.cloud

General Inquiries: legal@firepower.cloud

Postal Address:
Fire Power Cloud LTD
Attn: Privacy Contact
Valley Farm
Warminster, Wiltshire
BA12 0LT
United Kingdom

For GDPR-related requests, please include "GDPR Request" in your subject line and specify the nature of your request (access, rectification, erasure, etc.).

13. Supervisory Authority

Fire Power Cloud LTD is registered with the UK Information Commissioner's Office (ICO). If you are located in the EEA or UK and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority:

  • UK: Information Commissioner's Office (ICO) - https://ico.org.uk
  • EU: Your local Data Protection Authority

Effective Date: October 30, 2026

This policy explains how we handle your personal data. For the terms that govern the service itself, see our Terms of Service.