Support
Real humans, ready to help
Tickets, phone, email or Discord, whatever suits you. General hours are 9am–3pm EST, Monday–Thursday, with operations staff on site 24/7 for emergencies and outages.
Open a ticket
The fastest way to reach the right person. Answered around the clock, with responses in under 24 hours.
Email us
Prefer writing it down? Email lands with the same team that answers tickets.
Community Discord
Chat with the team and other members. Tips, help and announcements in real time.
Answers without the wait
Most questions are already answered. These four links solve the majority of tickets before they're opened.
Hours & location
When and where to find us
A small UK team, but the lights never go off in the data centre.
24/7
Support
All enquiries are monitored around the clock, with a 24-hour SLA.
24/7
Emergencies & outages
Operations staff are on site around the clock. Outages and emergencies never wait for morning.
Phone
Phone support
Priority Support customers. Mon–Thu, 9am–3pm EST.
Ready when you are
Tickets are tracked in our client portal so nothing gets lost. Open one and a real person will pick it up.